Summary: StradonAI collects only what is necessary to provide our services and improve your experience. We do not sell your personal data. We are committed to protecting your privacy and being transparent about how your information is handled.
01
Information We Collect
We collect information to provide and improve our services. The types of information we may collect include:
- Information you provide directly: When you contact us, submit a form, request a demo, or engage with our services, you may provide your name, email address, phone number, company name, and any other information you choose to share.
- Usage data: When you visit our website, we automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on those pages.
- Communications: If you contact us by email or through our contact forms, we retain records of that correspondence.
- Product interaction data: If you use any of our AI products (Axora 4.8, Karyo AI, Repliora), we may collect data related to your usage of those products in accordance with your product agreement.
02
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and fulfil your requests
- To provide, operate, and maintain our services and AI products
- To improve and personalise your experience on our website and products
- To send administrative communications such as confirmations and updates
- To send marketing and promotional communications (only where you have consented or where permitted by applicable law)
- To analyse usage trends and measure the effectiveness of our content
- To detect, prevent, and address technical issues and fraudulent activity
- To comply with our legal obligations
We will not use your information for purposes materially different from those described above without providing you notice and, where required, obtaining your consent.
03
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: We may share your information with trusted third-party vendors who assist us in operating our website, conducting our business, or providing our services — such as email platforms, analytics providers, and hosting services — subject to confidentiality obligations.
- Business transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our website prior to such a transfer.
- Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.
- With your consent: We may share your information with third parties when you have given us explicit permission to do so.
04
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your experience and gather usage data. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies: Necessary for the website to function correctly. These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics.
- Preference cookies: Remember your settings and preferences to personalise your experience.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described here.
05
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
Contact enquiry data is typically retained for up to 3 years. Product usage data is retained in accordance with your service agreement. When your data is no longer required, we securely delete or anonymise it.
06
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain exceptions.
- Objection: Object to our processing of your information in certain circumstances.
- Portability: Request that we transfer your data to another service provider in a structured, commonly used format.
- Withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at contact@stradonai.com. We will respond to all legitimate requests within 30 days.
07
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security reviews.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately.
08
Third-Party Links
Our website and products may contain links to third-party websites, services, or platforms. This Privacy Policy applies solely to information collected by StradonAI. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.
09
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it promptly. If you believe we may have collected such information, please contact us at contact@stradonai.com.
10
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.
Your continued use of our website or services after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
11
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us: